FAQ
What health and beauty products do you offer?
Ans: We offer a wide range of natural health and beauty products inspired by Dominica's rich botanical heritage.
What sets your store apart from others in the health and beauty industry?
Ans: Our store stands out for offering authentic, natural health and beauty products that are inspired by Dominica's unique botanical resources and cultural heritage.
Where is your shipping location? Are prices in USD or EC?
Ans: We are a US-based company operating out of South Florida. All prices are in USD.
Where do you ship to?
Ans: We ship to all US states, the UK, Canada, and all around the globe. We are based in South Florida and mostly use UPS and USPS.
Do you ship internationally?
Ans: Yes, we ship our products internationally, including to the UK and France.
What are your shipping details?
Ans: Your shipping rates will be given to you at checkout. We use UPS or USPS as our preferred carrier. You will be emailed a tracking code to track your package in real-time. If you have any further questions, please email us at info@buydominicaonline.com.
Track my order
Ans: To see your order status, please provide your order details.
Can I find unique traditional Kalinago products in your store?
Ans: Yes, we offer unique traditional Kalinago products that are handcrafted and inspired by Dominica's indigenous culture.
How can I sell my products on your site?
Ans: If you are interested in selling your products on our site, please send us more information about your products and contact details for further discussion. Please email me at info@buydominicaonline.com.
What is your contact info?
Ans: Please contact us via email at info@buydominicaonline.com. We value your feedback and support!
Where is my order?
Ans: When you make a purchase, a tracking code will be emailed to you. You can click on it and track your order. Please be patient with us as shipping sometimes takes longer than expected.
What are your discounts and promotions?
Ans: We sometimes offer discount campaigns such as the Spin Wheel promotion, free shipping for purchases over $75, or discounts for new subscribers. Please check our pop-up campaigns to take advantage of our current discounts and promotions. We value your support!
What is your return policy?
Ans: To be eligible for a return, your items fulfilled in the US must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging. There are no returns of the art pieces, paintings, and sandals (those fulfilled in Dominica). For more information, please email us at info@buydominicaonline.com.
Where can I find shipping details?
Ans: Your shipping rates will be given to you at checkout. We usually use UPS and USPS. If you have further questions, please feel free to email us at info@buydominicaonline.com.
Do you have any videos showcasing the making of your products?
Ans: Unfortunately, we do not have videos showcasing the making of our products at the moment.
How can I sell my products on your website?
Ans: Thanks for inquiring. We need to know more information, especially about your product(s). Please email us at info@buydominicaonline.com. We want to hear from you.
Our friendly AI Agent, Aliyah, is here to assist with any additional questions you may have—just click the bottom right corner to start a chat. You’re also welcome to reach out via email at info@buydominicaonline.com.